The Head of Client Success will drive client satisfaction, retention, and growth by establishing a world-class client success function that blends proactive relationship management with operational excellence.
Key Responsibilities for the Head of Client Success
- Build and lead the client success strategy, translating it into actionable plans and function-level KPI’s and objectives aligned with business priorities.
- Lead, mentor, grow and inspire a high-performing Client Success team capable of delivering best-in-class experiences.
- Define and implement scalable client onboarding, retention, and engagement processes.
- Serve as the senior point of contact for client accounts and foster long-term, trusted relationships.
- Monitor client satisfaction and drive continuous improvement initiatives.
- Oversee onboarding, implementation, and adoption processes.
- Ensure accurate client data, reporting, and performance insights
- Proven senior experience in client success or account management or related functions
- Experience of the FinTech or Financial Services environment
- Track record of retaining and growing client relationships.
- Exceptional communication skills with the ability to influence and advocate for Client
- Analytical mindset with experience using client data for insights.
- Experience creating scalable processes, KPIs, and success frameworks.
- Awareness and understanding of governance, risk and compliance frameworks.
Please apply as directed.