Key Responsibilities for the Head of Transformation
- Lead and deliver the overall 5-year transformation strategy ensuring programmes are on time, on budget, and deliver measurable impact.
- Translate strategic goals into practical, deliverable projects that improve reach, efficiency, and outcomes.
- Act as a key advisor to the Strategy Steering Group influencing key decision making and prioritisation
- Champion a digital-first culture — embedding technology, data, and AI into service delivery, supporter engagement, and operational processes.
- Analyse current business processes to identify opportunities for automation, simplification and improved impact
- Develop plans to implement and drive organisational change, including adoption of digital and the use of AI
Experience and background for the Head of Transformation
- Successful implementation of the 5-year strategy based on delivering to annual objectives, KPIs and milestones, resulting in increased capacity, reach, impact and income
- Digital tools and processes embedded, adopted, and delivering measurable efficiencies.
- Successful implementation of new digital and data projects.
- Improved data quality informing decision making and building insight.
- Positive stakeholders feedback on the impact of transformation initiatives
- Timely and accurate reporting on the progress and outcomes of strategic projects