IT Support Engineer

Location Uckfield
Discipline: IT, Media & Telecom
Salary: £30000.0
Contact name: Suzi Jago

Contact email: suzi.jago@clearwaterps.com
Job ref: 6277
Published: 16 days ago

Are you seeking a new opportunity in IT? Then apply to this position as an IT Support Engineer!
Our client is seeking an IT Support Engineer who can join their team on a permanent basis. The IT Support Engineer will be responsible for any user problems or requests and to carry out repairs or fixes and escalate where necessary, and working on a client site The IT Support Engineer will need experience in 1st line support and Office 365, Windows, and Active Directory.
Key Responsibilities for the IT Support Engineer:

  • Answering telephone and dealing with incidents

  • Logging incidents via an advanced automated ticketing system

  • Response to user problems/requests, carry out repairs/fixes, and escalate where necessary

  • Be able to work shifts based on a Rota, varying between 7:30-9:30 starts

Skills Required for the IT Support Engineer:

  • A Full UK Driving License is required

  • Basic understanding of IT and IT terminology, including all Windows Server and Workstation products

  • Excellent telephone manner is required along with friendly customer service skills

  • Attention to detail

  • Good communication, literacy, and organization skills

If this role is of interest, please apply for additional information.