Planning and Forecast Analyst

Location Manchester
Discipline: Data & Analytics
Salary: £41000.0
Contact name: Felicity Handley

Contact email:
Job ref: 6308
Published: 6 days ago

Our client, an award-winning financial services organisation, is seeking a Planning & Forecast Analyst to join their performance team. The Planning & Forecast Analyst will be responsible for producing accurate and timely workforce management (WFM) forecasts  ranging from short-term tactical to long-term strategic plans.

Key Responsibilities for the Planning & Forecast Analyst

  • Planning and forecasting Short-long term strategic plans for Multi-site Contact Centres

  • Forecasting, reporting, analysis and making key decisions, our 5-year financial plan will thrive with your input

  • Providing forecasts on time with accurate information meeting the recipients’ expectations

  • Management of two real-time analysts

  • Analysis of top line planned vs actual call volumes

  • Providing reporting on headcount and FTE levels including variance to budget

Key Skills for the Planning & Forecast Analyst

  • Experience of working in large multi-skilled call centre environments

  • Management experience essential

  • Use of WFM tools to produce call forecasting information

  • Flexible thinker who is able to quickly adapt to changes in arrival volumes and patterns

  • Load balancing and blending of call centre resource across product lines and call centres

  • Analytical and logical thinker with the ability to apply creative solutions to resource constraints

  • Experience of managing resources to a controlled and defined budget

Key Benefits:

  • Hybrid working (1 day in the office per week)

  • Pension 6% employer contribution

  • Bonus 10%

  • 25 days holiday

  • Life assurance

  • Private medical

Please apply as directed!