Customer Success Manager

Location Horsham
Salary: £50000.0
Contact name: Felicity Handley

Contact email: felicity.handley@clearwaterps.com
Job ref: 6989
Published: 3 months ago
Are you a Customer Success Manager with experience in FinTech, InsurTech, SAAS or Software House? We are supporting a growing software company to hire a full time permanent Customer Success Manager to join their team based in Horsham. 
This role is a key functionality to the business and offers hybrid working with only 2 days per week required on site. 

Key Responsibilities for the Customer Success Manager: 
- Taking on 12 clients based both in the UK and Overseas 
- Develop, grow and build relationships with clients to build activity on the accounts 
- Operational reviews of client accounts, getting feedback from clients on system performance and optimisation 
- Being the point of contact for any issues, resolving or escalating where required 
- Monthly service reviews, monitoring SLAs, Support requests and system performance 
- Quarterly face to face meetings 

Key Skills for the Customer Success Manager:
- Experience working in a similar role 
- Previous experience working within FinTech, InsurTech, SAAS or Software House
- Exceptional client management and relationship building 
- Unmatched communication skills 

Please apply as directed!