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Client Services Team


Our focus is understanding our clients’ requirements across experience and skills as well as culture fit. We go above and beyond to ensure the best end-to-end recruitment experience for our clients and candidates.

  • Consultative, service-orientated approach

  • Dedicated contract/payroll support and contractor care

  • Quality process from candidate submission through to offer management and onboarding

  • 1:3 conversion across a multitude of skillsets and sector

  • 2-3 carefully screened candidates per vacancy, shortlisting already completed

  • Infrastructure Engineer – Kent

  • Marketing Manager – Essex

  • Service Transition Manager – Midlands

  • IT Director – London

  • Accountant – Greater Manchester

  • ​IT Technician – Sussex

  • Business Analyst – Surrey

  • Data Engineer – Birmingham

  • Applications Manager – Sussex

  • Procurement Manager – Surrey

Felicity Handley
Director of Client Services

Felicity heads up the Client Services function as the Director of Client Services. She is driven by delivering a quality service to clients and candidates across all areas of the team, throughout the full recruitment process. She has strong, established relationships with her clients and partners with their talent teams to advise on strategy and processes, including market trend analysis, with many clients forming exclusive relationships with Clearwater as a result.

​"​​​Thanks Felicity for your help. You’re always a pleasure to deal with and Clearwater are first on my list in reaching out for future vacancies we might have. “

Existing Client

  • Gemma joined Clearwater with solid experience in internal recruitment, managing stakeholders throughout the recruitment process and successfully delivering quality candidates, assisting with all stages of onboarding to ensure a good candidate journey. Within the Account Management team, she is responsible for managing a number of clients, working vacancies, advising on recruitment plans and building strong relationships in the process.

    "Gemma was a great help in sourcing candidates for roles within my team, she was very efficient, helpful and had a great understanding of the type of candidates I was looking for. She has enabled me to fill these roles in quick time, on hand to answer any questions and queries and taking all the stress away from candidate sourcing."

    New Client

  • Leila is our Senior Delivery Consultant, skilled in sourcing and headhunting candidates across a broad spectrum of sectors. She builds excellent relationships with candidates and we regularly get great feedback from candidates about their experience with Clearwater and the Account Management function in particular thanks to Leila’s approach. She has over a decade of experience in excellent candidate management and client liaison.

    "The best agency experience I've had in 10+ year career. The expertise of the team, especially Felicity, about the industry & client meant the placement was a great fit.
    From the initial contact to onboarding to being an existing candidate - Clearwater's communication & people management has been exceptional. "

    Placed Candidate

  • Our Account Managers are here to support and service our clients by gaining an in-depth understanding of their businesses and the roles within, giving expert guidance in your recruitment process.

    ​​​"Would recommend Clearwater to anyone! Amazing! Kieron & Jo were all so friendly and lovely to speak to.“

    Placed Candidate
  • ​"First of all, I'd like to say a massive thank you to yourself Holly, Jo & Kieron for putting this all together for me and providing me with this fantastic opportunity which I'll be sure to seize with both hands. I'm very much looking forward to starting and can't wait to get stuck in and meet the team."

    Placed Candidate

    ​​"Brilliant and so efficient. Really supportive and even once I secured my new role the after care was amazing."

    Placed Candidate


Other Divisions
Meet the rest of the team.....

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