Client Services Team at Clearwater People Solutions Ltd

WHY US?

Our focus is understanding our clients’ requirements across experience and skills as well as culture fit. We go above and beyond to ensure the best end-to-end recruitment experience for our clients and candidates.

Consultative, service-orientated approach
Dedicated contract/payroll support and contractor care
Quality process from candidate submission through to offer management and onboarding

THE STATS:

1:3 conversion across a multitude of skillsets and sector
2-3 carefully screened candidates per vacancy, shortlisting already completed

Brilliant and so efficient. Really supportive and even once I secured my new role the after care was amazing." - Placed Candidate

Felicity Handley

Director of Client Services

Felicity heads up the Client Services function as the Director of Client Services. She is driven by delivering a quality service to clients and candidates across all areas of the team, throughout the full recruitment process. She has strong, established relationships with her clients and partners with their talent teams to advise on strategy and processes, including market trend analysis, with many clients forming exclusive relationships with Clearwater as a result.

"Thanks Felicity for your help. You’re always a pleasure to deal with and Clearwater are first on my list in reaching out for future vacancies we might have." - Existing Client

Gemma Dewhurst
Senior Delivery Consultant
Courtney Harrison
Senior Delivery Consultant
Rachel Neylon
Contracts and Accounts Assistant

Gemma joined Clearwater with solid experience in internal recruitment, managing stakeholders throughout the recruitment process and successfully delivering quality candidates, assisting with all stages of onboarding to ensure a good candidate journey. Within the Account Management team, she is responsible for managing a number of clients, working vacancies, advising on recruitment plans and building strong relationships in the process.
Courtney is a fast-paced and quality-focused Delivery Consultant who works non-stop to unearth the best talent for our key clients in the Client Services team. She really cares about getting the right match for both candidates and clients, investing a lot of time in candidate management throughout the recruitment lifecycle. She comes with a background in telephone based roles and her excellent customer service skills guide candidates through the application and interview process.
Rachel is our valued Contracts and Accounts Assistant, responsible for the end-to-end contractor care and ensuring a seamless and quality onboarding for all candidates we place with clients. She supports the whole Client Services team in all we do to provide the best service in our recruitment partnerships, from presentations, to reports, to invoicing and everything in between.